I’m Muhammad Alkhateeb, though most people know me as Khateeb. I’m a multidisciplinary professional with over 20 years of experience across the creative, educational, and commercial sectors. I was born deaf in 1978 in Giza, Egypt, but rather than seeing this as a limitation, I turned it into a source of resilience, determination, and strength. Growing up in a distinguished military family, the values of order, discipline, honesty, and loyalty shaped who I am and fueled my drive to achieve from an early age.

I started my career as a freelance graphic and web designer, building expertise in HTML5, CSS3, and JavaScript, and mastering the Adobe Creative Suite and Microsoft Office Suite to create designs, presentations, and documents that truly make an impact. In late 2023, I took a bold step into the Amazon Selling Partner Support sector as a Seller Partner Support & Brand-VAR specialist. This role allowed me to combine problem-solving, leadership, and communication skills, and it’s been incredibly rewarding to help teams and clients succeed.

Along the way, I’ve earned multiple certifications, including Paratrooper Instructor, PADI Divemaster, and Microsoft Certified Trainer. I also had the privilege of participating in a global initiative with Microsoft Corporation (USA) that set a Guinness World Record for “Most users to take a multi-level online artificial intelligence lesson in 24 hours,” which reflects my passion for continuous learning and emerging technologies.

Outside of work, I love reading, design, scuba diving, photography, film, travel, and teaching. I’m always looking for ways to grow, explore, and make a meaningful impact, and I continue to pursue opportunities that challenge me and allow me to contribute to the world around me.

• Amazon Selling Partner Support Associate

  Amazon | Egypt | Nov 2023 - Still

  • Managed high-volume email and chat support for international sellers, showcasing multitasking skills.
  • Provided bilingual support in English and Arabic, ensuring effective communication.
  • Delivered exceptional customer service with empathy and professionalism, ensuring high satisfaction.
  • Utilized SOPs, help docs, Slack, and Outlook to offer accurate, timely support.
  • Coordinated with fulfillment centers, carriers, and stakeholders to optimize workflows.

• Web Designer

  NEN - National Education Network | Egypt | Sep 2010 - Aug 2023

  • Create engaging, user-friendly web page layouts, banners, and icons to enhance UX.
  • Optimize graphics and layouts for desktop, tablet, and mobile, ensuring consistency across devices.
  • Collaborate with developers to integrate graphic elements that are both aesthetic and functional.
  • Align design elements with brand identity, maintaining consistency across platforms.
  • Update visuals, monitor performance, and refine designs based on feedback for better UX and performance.

• Creative Graphic Designer

  Lista Corporate | Egypt | Jan 2022 - Aug 2023

  • Create logos, brochures, posters, ads, and digital media to convey brand identity.
  • Arrange text, images, and graphics with attention to typography, color, and spacing.
  • Collaborate with project managers and marketing to understand briefs and deliver design solutions.
  • Incorporate feedback to meet project objectives and ensure design alignment.
  • Communicate effectively to ensure design expectations are met and executed.

• Creative Art Director

  Al-Mersal Trading Company W.L.L. | Kuwait | Sep 2008 - Dec 2009

  • Lead design of in-store displays, campaigns, and digital content, ensuring brand consistency.
  • Conceptualize and design exhibitions and trade show booths to enhance brand impact.
  • Collaborate with marketing, sales, and product teams to align designs with strategies.
  • Oversee execution, budgeting, timelines, and coordinate with suppliers for successful setups.
  • Create engaging displays and exhibition setups that drive sales and foster loyalty.

• 2025 :: Guinness World Records | Official Attempt
• 2023 :: Microsoft - MCT 10 Years Anniversary
• 2019 :: National Education Network - eExam.uk Project
• 2018 :: ITIDA / TIEC -TAMKEEN Competition
• 2018 :: Microsoft - MCT 5 Years Anniversary
• 2015 :: Microsoft - MIE Innovative Educator

• Amazon PWD MENA & TR Association

  PWD EG Deaf | 2024 :: Present

• National Education Network (NEN)

  Microsoft Certified Trainer #3764 | 2013 :: Present

• Professional Association of Diving Instructors (PADI)

  PADI Divemaster #344351 | 2014 :: Present

• PADI Emergency First Response Ltd

  Emergency Responser CPR (BLS) / First Aid - Adult #344351 | 2014 :: Present

• Syndicate of Plastic Arts (SPA)

  Visual Artist | 2001 :: Present

• Egyptian Parachuting & Air Sport Federation (EPAF)

  Paratrooper Instructor #90 | 1999 :: 2005